When the Amazon Fire Stick fails to connect to the internet, it typically occurs due to issues with internet connectivity, a weak internet connection, or faulty hardware. This article aims to assist you in resolving any problems with your Fire Stick. By following our troubleshooting steps, you’ll quickly regain the ability to stream your favorite shows.
4 Reasons Why Your Amazon Fire Stick isn’t Connecting to the Internet
Below are the most common causes of a Fire Stick not connecting to the internet. Please check each cause one by one and eliminate the possibility after troubleshooting.
- Weak Wi-Fi signal strength: If your Fire Stick is located far away from your router or is connected to multiple devices, the Wi-Fi signal may be too weak to access the internet.
- Hardware issues: Restarting or performing a reset can often resolve hardware problems. Additionally, make sure to install any pending updates.
- Fire Stick issues: The Fire Stick itself may be the problem, and restoring it to its default settings could be necessary. If your Fire Stick has a VPN installed and it’s not properly configured, it can prevent the Fire Stick from connecting to the internet.
- Outage: There are typically two types of outages that can cause your Fire Stick to be unable to connect to the internet. It could be an internet outage from your network provider or an outage from Amazon. If your internet provider’s service is down, it will prevent the Fire Stick from connecting to Amazon servers. Similarly, if Amazon servers are experiencing an outage (you can check Downdetector to confirm), the only option is to wait for their engineers to fix the issue.
How to Fix Amazon Fire Stick with no Internet
The following steps will guide you in resolving the issue of Amazon Fire Stick not connecting to the internet:
Fix 1: Check the network status on your Fire TV
- Use your remote to navigate to “Settings” or open the menu and select “Settings.”
- Click on “Network” and locate your network name to connect.
- If you are already disconnected, press the “Play/Pause” button on your remote to view the signal strength.
- Turn off your Wi-Fi and then turn it on again.
Fix 2: Reset your network connection
- Go to “Settings.”
- Find the network you are currently using.
- Click on “Forget Network” and then sign in again using your password.
Fix 3: Restart your modem and router
- Bring your Fire Stick device closer to your router or modem if proximity is causing network issues.
- If the issue persists, restart your router using the following steps:
- Unplug your modem and router from the power outlet.
- Wait for at least one minute.
- Plug in your modem first and wait for the lights to come on, indicating a connection to the internet.
- Then, plug in your router. Repeat the same steps for the router.
Fix 4: Restart your Fire Stick
- Perform a quick restart of your Fire Stick by unplugging it from the power outlet for 30 seconds and then plugging it back in.
Fix 5: Connect to an Ethernet connection
- Check if your Fire Stick can connect to both a 2.4 GHz and a 5 GHz network.
- Go to “Settings” and select “Network.”
- Switch to the 2.4 GHz network and check if it connects.
- The 2.4 GHz network provides a stronger signal and better range, while the 5 GHz network offers faster speeds.
Fix 6: Factory reset your Fire Stick:
- Please note that a factory reset will erase all data, customized settings, and downloaded apps. You will need to log in again with your Amazon details and set up the device from scratch.
- To perform a factory reset:
- Select the “Settings” icon.
- Click on “My Fire TV.”
- Choose “Reset to Factory Defaults,” and a confirmation message will appear.
- Select the “Reset” button.
- Your Fire Stick will restart and return to its original settings when you first purchased the device.